1. Definitions
“We”, “us” and “our” refer to Xpert Cleaning Limited trading as FlooringPro. “Customer” and “you” refer to the recipient of services or the person ordering them. “Work” means the services in the accepted quotation or work authorisation. “Property” means the location where work is performed.
2. Estimates and quotations
Prices given before a written quotation are estimates. Quotations are valid for 7 calendar days and must be accepted in writing. A 50% deposit may be required for quotes over $3,000 including GST; advance payment may be requested for lower-value work. Additional work requires written approval and is charged at actual cost.
3. Payment terms
Business customers must pay within 20 working days of invoice unless agreed otherwise. Other customers must pay by the invoice due date. Overdue balances may incur interest and services may be suspended when payment is 7 days or more overdue.
4. Cancellation
A $300 cancellation fee may apply where less than 24 hours’ notice is provided or agreed access to the property is unavailable.
5. Customer obligations
The customer must clear work areas and provide suitable power, water and parking. Properties should be unoccupied during agreed works and pets kept away. Known hazards must be disclosed and removed or controlled.
6. Liability and reporting
To the extent permitted by law, liability is limited to $500 and excludes indirect, consequential or economic loss. Accidents, damage, alleged theft or disputes must be reported in writing before or within one business day after completion. Nothing in these terms excludes rights that cannot lawfully be excluded under New Zealand consumer law.
7. Health and safety
We may pause or cancel work where health and safety risks have not been adequately addressed.
8. Photos and video
Project photos or video may be captured for quality assurance, case studies and marketing. Please notify us in writing before work if you do not consent to marketing use.
9. Privacy policy
We may collect names, contact details, payment information, site information and other details needed to quote and deliver services. Information may be used for service delivery, payment processing, legal compliance and consented marketing. It may be disclosed to contractors, service providers, financial institutions, advisers, regulators or parties you authorise. We use reasonable physical and electronic safeguards. You may request access to or correction of your information by contacting info@flooringpro.co.nz. Our sites may use cookies and link to third-party sites; we are not responsible for third-party privacy practices.
10. Force majeure and electronic communication
We are not liable for delay caused by events beyond our reasonable control. Electronic communications and signatures may be used and treated as valid.
11. Governing law
These terms are governed by New Zealand law. Amendments must be agreed in writing. If these terms conflict with another project document, the accepted written quotation or work authorisation and applicable law will determine the agreed scope and obligations.
Published 14 July 2026.